Establishing and maintaining a records management program to ensure proper processing of cases is considered proper or improper?

• A. Improper
• B. Not Applicable
• C. Proper
• D. Both

Answer: (C)

Establishing and maintaining a records management program is a proper practice because it ensures cases are handled consistently, accurately, and efficiently from filing through disposition. A solid program sets clear policies for creating, indexing, storing, and protecting records, as well as for how long they’re kept and when they’re destroyed. This keeps information accessible to staff, helps track deadlines and ongoing actions, supports reliable reporting and audits, and ensures compliance with retention schedules and privacy rules. With standardized processes, staff can quickly locate case files, reduce errors, and prevent lost or misfiled documents that could cause delays or improper outcomes. In short, a records management program keeps the court’s workflow organized, compliant, and trustworthy.